You can upgrade your plan from your billing dashboard. Navigate to Subscriptions > Upgrade and select your desired higher-tier plan. The upgrade will be prorated, meaning you'll only pay the difference for the remaining billing period. Payment is required immediately to activate the upgrade.

To downgrade, go to Subscriptions > Downgrade and choose a lower-tier plan. Downgrades are processed immediately, and any credit from the price difference will be applied to your account for future billing cycles.

Your billing cycle depends on your plan's billing period (monthly or yearly). The cycle starts from your subscription activation date and renews automatically unless you've disabled auto-renewal. You can view your next billing date in your subscription dashboard.

Auto-billing occurs 1 day after your current period ends. For example, if your subscription expires on January 15th, auto-billing will attempt on January 16th. This grace period ensures uninterrupted service.

If auto-billing fails, you'll receive notifications and have a grace period to update your payment method. Failed payments are logged in your transaction history, and you can manually retry payment from your billing dashboard.

Coexistence itself is not a reason for a WhatsApp number to be blocked.

The risk comes from how the business uses WhatsApp.

For example, repeated unsolicited messaging, poor-quality campaigns, ignoring opt-outs, or other policy violations can lead to restrictions or other enforcement by Meta.

Connecting the same number to X360 does not provide an exemption from WhatsApp Business policies.

Important X360 Disclaimer

The customer remains responsible for activity performed through both the WhatsApp Business App and X360.

If a customer's messaging behavior, content, campaigns, automation, or other activity results in a WhatsApp restriction, suspension, or block, X360 cannot guarantee that the number will remain unrestricted and is not responsible for enforcement actions caused by the customer's usage or policy violations.

The safest approach is simple:

Use WhatsApp to communicate with people who expect to hear from your business, provide relevant value, respect customer preferences, and follow WhatsApp's applicable policies.